Customer Issue: The Holtas’ garage door opener stopped closing properly, bringing the door to a halt prematurely and then reversing.
Our Solution: Our first thought for these symptoms was a sensor alignment problem, but the sensor lights were on and the photo eyes aligned. Next, a software reset of the opener still didn’t solve the problem. Finally, replacing the motherboard and resetting it again did the trick.
Customer Issue: Ms. Orro’s belt-drive opener was getting slower and jerkier lately, and had obviously gotten well past its prime.
Our Solution: The customer wanted a more modern version of her last unit, so our team installed a Genie SilentMax Connect belt drive opener that fit her existing trolley track and opener housing. Once the remote control was synced to the new unit and was hooked up to the door, the problems were gone.
Customer Issue: Broken cable.
Our Solution: We carefully disconnected the damaged component and fitted a new cable in its place. We then checked the additional cable as well as the springs to make sure that nothing else needed to be replaced. Since the second cable was frayed, we suggested that it too should be preemptively replaced, to which the customer agreed.
New Garage Door Installation
Customer Issue: Wanted to get a strong garage door.
Our Solution: We offered the customer a few different options that matched his security needs. He decided to go with a steel garage door from the Raynor Aspen™ series, which we quickly installed for him.
Customer Issue: Misaligned safety sensors.
Our Solution: Because the photoelectric eyes were out of positioned, they were registering a "false-positive", and were causing the opener to reverse the door each time the customer tried to close it. We carefully realigned the sensors and made sure the door could close once again.